What Our Customers Are Saying
-
Tyler Quinn, everett, WASHINGTON
-
I am a very happy and satisfied customer! Everyone that works at Cycle Barn was awesome, especially the service department. Angela was a pleasure to work with and everyone went above and beyond to make sure that I was happy with my purchase and service needs for my brand new 2023 Polaris General. I will most definitely continue making purchases at Cycle Barn and will always strongly recommend them to my friends and family!
Chad Zweekhorst -
I purchased a CFMoto Uforce 1000, and had a wonderful experience at the Marysville Cycle Barn. My sales person was Corey Floyd, and he was friendly and professional. Answered all of my questions and had everything ready when I went to pick the Uforce up. While I was there I test drove the Uforce and unknowingly lost one of my earrings in the snow. I shared this with Corey and he was still looking for it 7 days later and found it! Thank you Corey for your dedication to your customers, it is truly appreciated!
CHRISTINE ROOK, Wenatchee, WASHINGTON -
Jeff Harris went above and beyond to reach out to me when the ATV I was looking for arrived on the showroom floor. We ride ATVs in the Oregon dunes and we needed a Honda 250TRX with the semi-automatic clutch for our daughter with special needs. When I reached out to Jeff Harris several weeks earlier, he told me that he did not have any Honda 250s in stock, but he wrote my name and number down anyways. When he saw a magenta Honda 250TRX come in, he called me right away. My husband and I drove up from Vancouver, WA the next Saturday to pick it up. My daughter is going to be so excited when she sees her hot pink quad from Santa on Christmas morning! Thanks again, Jeff Harris!
Jennifer Grover, Vancouver, WA -
I just bought my very first motorcycle from Cycle Barn! Jeff helped me through the entire process from the first phone call to the final detail and everything in between. Jeff was so helpful! He was VERY responsive to calls and emails, answered every question and concern, making this process very pleasant! And that's a tough thing to do when buying any vehicle!
SACHA AMUNDSON, Vancouver, WA -
I had a fantast experience with Jeff Harris who extremely helpful and very knowledgeable
Nathen Renwick, Arlington, WA -
Jeff was very nice to work with answered all my questions overall great place to deal with
-Anonymous -
Absolutely love this place Zach and Pat were awesome to work with. They made the buying process very streamlined and fun. I highly recommend making your purchases here.
Rico Hernandez -
Always love being helped by Angela and Kurt. They have always provided exceptional service!
-Anonymous -
Great experience! The whole staff was excellent.
Ricky Gilchrist, Okanogan, WA -
My wife and I recently bought Bluetooth communicators so we could keep in touch riding two motorcycles. Chrysteana went out of her to help, order and then install the units. They i its did not perform as expected and she spent a great deal of time researching what other units would be adequate and fir our helmets. She even contacted the helmet maker and the Bluetooth rep. We decided on a different unit and she installed them. The entire transaction was easy. Chrysteana is a champion.
Phil tribuzio, Anacortes, WA -
This was my first time buying a brand new motorcycle. I have owned lots of bikes but never gone through a dealer. This experience with Cycle Barn was a very positive one.
I negotiated with David and he was very helpful with the whole process and I got a killer deal. I worked with Carley for the actual purchase and got an extended warranty. Dale showed me the ins and outs of the bike and both he and Gregg lent a hand with loading my bike.
Overall this was a great experience and I highly recommend Cycle Barn to anyone in the market for a new or used bike as well as gear, parts and service.Dustin Kuromiya-Parker, Stanwood, WA -
We were searching for a Honda CRF 230f, but only a handful were available. David was very informative and was able to get a crated bike built in less than a day, for a Saturday morning pick-up. He even called to confirm that it was ready to go. I now have a fun bike for a great price, and David made it an awesome experience to boot. Thank you to the team at Cycle Barn!
Christine Fiore, Renton, WASHINGTON -
I needed to get my FZ1 serviced and I chose Cycle Barn because I wanted the best servicing my FZ1. Angela in service is a wealth of knowledge and is a great communicator and that set up the most enjoyable and trusted business to customer relationship from the beginning. A good amount of work needed to be performed on my FZ1, overhauled carbs, brakes, front suspension and 24,000 mile service. Angela did so much to keep costs as low as possible, even matching prices I found online. She kept in contact with me with updates on how everything was progressing every couple of days. Now the technician Joe L. He performed all the labor on my bike, and that guy he knows bikes, I want to thank him for his most excellent technician skills, my FZ1 runs and rides like brand new, and I get on my bike and have the most confidence in it. Absolutely perfect work done. I met Johnathan in service who also knows his job very well and is very professional (even though he is Team Green) LOL Johnathan, also a great communicator. So over all Cycle Barn you lived up to and exceeded my expectations. Thank you for employing the best at what they do. Bike on!!!!
Josh Dilger, Marysville, WASHINGTON -
Sale guy David gave outstanding advice even though it meant him not making a sale that day. These guys really care about the customers even if they don't end up being a customer. I will be back for gear.
-Anonymous -
There was an issue with the motorcycle I purchased. Cycle Barn provided the best example of excellent customer service I have ever seen anywhere in resolving the issue, and I'm 70 years old. They really mean it when they say they want their customers to be happy. I would enthusiastically recommend Cycle Barn to friends.
Matthew Rosinski, Tulalip, WA -
Just a shout out to the whole team there that helped me get my bike on delivery day, Kevin in sales did what he said he would do, customer service was good, and the tech that helped was awesome, thanks and we will see you again, thanks Bob
bob anderson arlington -
Hello To all of Smokey Point.
Happy Holidays and thank you for everything you have done for me with purchasing gear, parts, service and new rides. The last few years have been challenging for riding with the loss of 3 motorcycles. 1 of which I rode into the ground, 1 of which just broke and 1 that I managed to crash. You have been helpful in the purchase of my girls first moto, the rides have been fun and the level of help from your shop has been tremendous.Nicholas Strickland, Everett, WA -
"Great customer service since I first stepped thru the front door. Harmony in apparel was great in finding me all the gear I need to start riding with my new Stratoliner and has helped make sure I was taken care of every time I come in. everyone at the parts counter has been great in ordering all the accessory's I have purchased and my first service went off without a hitch. thank you for having a knowable staff that makes me feel welcome. you are now my preferred store for every purchase I make in the future whether it be a new bike later down the road, more parts, or service."
Mitchell , Oak Harbor, WA -
"Worked with Jen to buy my first bike. She took the time to compare different financing options and motorcycles and gave us the time and space we needed to make our decision. Overall, a very pleasant transaction."
John , Marysville, WA -
"I bought tires for my 07 cbr600rr and had a wonderful experience, on the phone and in the store. i dropped my bike off the day before and had it the very next day, fast service wonderful experience. the service center and i went over my bike and ensured no scratches were there on the bike and none were found. i picked the bike up and found scratches on the wheels. they have found a solution, hope everything works out."
Anonymous , marysville, WA -
I find you prices to be good and your people to be friendley I deal with Doug in the parts department and find him to be knowledgable and always has a smile on his face. He takes the time to make sure my needs are met and makes you feel he realy wants to be of help
jack , Arlington, WA -
"I had an urgent appointment to keep and a dead battery, your awesome staff had me back on the road in less than 15 minutes, thanks so much for the great service."
Lance , Delta, BC -
"Pouring rain, monsoon like I had ridden for a tank of gas in and I was still dry but apperently my bike was not. pulled off the slab to refuel and continue on the waterlogged express. Turned the key in the station and there was that sickening clicketyclick noise as something electrical goes sadly wrong. The guys at the station pointed me at you and the phone call began. Right from the start your staff was polite sympathetic, I spoke to one of the young ladies in service she immediately found out how long your guys could be there to pick it up and help me out .. less than 20 minutes later the truck and trailer were there and the big was rolled in cinched up and tied down off we went .. once at the cycle barn the task of locating the issue began, which they did .. not good, but we are now talking bits and pieces .. the personel were great ... the service I will speak of when I get the bike back but for now consider me a loyal customer of your establishment thanks for your help, the phone rang the next day it was you guys making sure I had gotten home safely .. so how is that for personal service .. again thanks very much Ian "
Ian , north vancouver, BC -
Great staff
Robert , Everett, WA -
"Thank you from a very grateful customer. I purchased a 2007 Yamaha Stratoliner S, even over the phone the entire SmokeyPoint team was courteous and helpful. What an amazing group of human beings, I drove from south of Tacoma to pick up my bike and would make the trip again for services, parts and accessories. They are that good at what they do. A wonderful experience that I would heartily recommend to anyone whether they are a novice or expert rider. Smokey Point you have definitely earned my loyalty! "
Tommy , Ft Lewis, WA -
"Thank you guys for your hard work in service center and parts center. My wife and I had planned to do a trip to Winthrop and then Leavenworth. We left last Sunday July 15th. My buddy was over last the 14th and told me my back tire was really worn. So at 1:30pm I called Smokeypoint Cyclebarn. I asked if they could put a new back tire on. They were very busy. I begged and told them I was leaving town the 15th on the bike. They told me they would get it done if I got up there quickly. I was up there by 2pm. I spoke to Aaron in service. He sent me to Parts where I worked with Doug (Great parts guy, I have worked with him before) for a new tire. We went out to my bike and he asked if I was going to replace the front. I told him I didnt think so. He looked at it again and looked at me and said nothing. He then spoke to Aaron. Aaron came over and pleaded with me to replace the front as well. He said he didnt feel comfortable with me going on that long of a trip with that tire. I asked if he had time to replace both tires by EOD. He said they would make it happen. The best part is that they did complete on time. I was really impressed how accommodating they were. Plus it gave me a peace at mind. Great job guys!!! My trip was great!!! Plus I can now corner much better."
Brian , Everett, WA -
Everyone was very helpful and friendly! I would recommend everyone shopping at Cycle Barn. Thank you!
Cindy , Sedro Woolley, WA -
Jennifer was excellent but already has a boyfriend. RATS! Very fair deal; I'm very satisfied. Service guys helpful for answering questions. Clean dealership and well-setup. Very customer-service orientated; as it should be. I'll be sure to recommend you to fellow riders.
Anonymous , anacortes, WA -
"As a brand-new motorcyclist, I could not have hoped for better service and motorcycle/accessories than provided by Smokey Point Cycle Barn: In fact, I preferred them so much that I drove from S. of Seattle often just to do business with them (over several months)! Most specifically, they took care of every minor and major detail in order that my Yamaha V-Star package met every new rider requirement and, as important, was within my current college student budget. All Smokey Point Cycle Barn personnel did a great job in helping me succeed as a new rider; the following are especially note-worthy: PAT NELAND, as the head Sales Manager, showed outstanding leadership by providing not only skilled direction for other personnel, but also by helping me directly achieve my bike-rider requirements as a Navy Reservist at Naval Air Station Whidbey Island in need of economical transportation for long commutes. Similarly, as a skilled professional with years in the industry, Assistant Sales Manager JENNIFER BROWN spent the greatest amount of time over months to make sure the equipment package selected would actually meet my needs and developed the final sale package. This included such matters as type of riding required, bike performance and limitations, economy, maintenance, etc. She showed great patience: Thanks, Jen! SARAH YARCHO, Business Manager, also demonstrated exacting attention to detail. Special emphasis was on financing that was reasonable, manageable and to the customer's (me!) satisfaction. She also successfully alerted me to the need for financial protection in the event the bike was stolen or damaged in use. LUKE DAWSON, who has known and ridden bikes since he was practically 5 years old, served as the proven Service Manager. He ensured I was informed of every particular about how to get the best service life out of the motorcycle and made certain the several extra accessories required were installed exactly according to spec. His hands-on approach showed he cared about the quality of all completed work. Finally, and certainly not the least, HINES STALEN provided much detailed information in actually operating the new motorcycle. He informed me of the particulars of correct gear- shifting procedures and the warnings signs of RPM speeds being out of limits. Also, he specified the proper method to break in the new motorcycle. We actually went out and test-drove the cycle to ensure all systems were AOK--which they were! That is all except to say, Smokey Point Cycle Barn it strongly recommended for all who have need of motor sports--whether for work or recreation! JamesPM "
James P , Burien, WA -
I had a great time with jen my sale women.She got me the bike that was the corrcect fit even though it was alot less then the one I wanted. I would have bought the wrong bike if she did not step in and correct my mistake.She also got me 1.9 finance and I almost took the wrong loan she saved me twice! Then to top it off she gave me a free helmet .Bell full face that match the bike so cool thank cycle barn .I will be back soon for another bike.I want to have a On/off road and total street bike.The street bkie is next .I now have a daul Honda 230L and looking at a shawdow.O I need a bike trailer I am going to the barn to check that out tuesday. Service and parts did me right also discount on parts and service work that was custom for what I needed that was no problem. Thanks again and see you soon!! Jim Williams
james , camano island, WA -
I have bought several bikes over the years from the sales team and never have i had a problem. I always enjoy stopping in to say hi and check out the new bikes.
John , Marysville, WA -
"years ago i blew a tire and it was flat and i was at least 20 minutes from any bike shop and stranded on the roadside. When i called the service manager for a tow refferral Barry asked where i was, and stay right there, we are on the way. In 30 minutes the had my bike loaded and towed away, tire replaced the next day. Now thats service. Last year i damaged a tire on my Concours C-14 and they had exactly the identical tire in stock and mounted and balanced as i waited, hands down a great shop if you need the extra customer care."
John , Marysville, WA -
Anonymous , Granite Falls, WA
-
Great experience. Everyone at this location was nice and eager to answer my questions. They had a good selection to choose from ( from bikes to clothing to helmets). They also offer a motorcycle saftey course here. Everything flowed smooth from picking out the bike to financing and driving it off the lot.
adrian , granite falls, WA -
I purchased a Suzuki Burgman 400 last month from Smokey Point and received excellent service from both Spencer and Jackson. They are wonderful to deal with and I always felt like they were trying to provide the best service. I will recommend Smokey Point and those guys to everyone. I am very happy with my ride.
Anonymous , Anacortes, WA -
I Love Pat.............
Anonymous -
this is the best dealership i have delt with
keith , oak harbor, WA -
"Great place to get your bike serviced,and parts"
Bruce and Dawn , Marysville, WV -
"I just want to say that the process of purchasing my new motorcycle at Smokey Point Cycle Barn was one of the best vehicle sales experiences I've had. Kyle, the salesman that helped myself and my brother-in-law purchase our twin C50T Boulevards was one of the best and most patient salesmen I have had the pleasure of dealing with. Kudos to him and the rest of your staff. You've got a customer for life."
James , Marysville, WA -
"I participated in a GWRRA Ride on April 12th and during the ride my rear tire became damaged. Cycle Barn sent out a truck and trailer to haul my bike back to the store at no cost to me. While waiting for the truck to arrive, I found that I didn't have sufficient funds with me in the event that I would have to purchase a new tire. I was hoping that the tire could be saved by a simple repair. As it turned out, the tire was not repairable and had to be replaced. Jim Dann, whom I believe is the service manager, worked with me and we came up with a resolution to my problem. Needless to say, I was very pleased that he was able to get me back on the road in about 2 hours. The service that I received from Cycle Barn is the type of service that we should get wherever we go but so often go without. This was my first experience with Cycle Barn but will definately not be my last. I would like to extend a sincere thank you to Jim and his outstanding team at Smokey Point Cycle Barn. --- Dan Spurling"
Dan , Tacoma, WA -
"We have been customers of yours for years now and I want to say Thank You all, we recently had a family tragedy and when I asked your TEAM! for help they didn't hesitate to do whatever possible to help with the situation. they were caring and concerned. I want to just say that I have never experienced this kind of wonderful treatment from any other business anywhere ever! THANK U GUYS FOR BEING THERE WHEN WE NEEDED YOU!. PS>>>> we have also purchased bikes from cycle barn marysville washington location and across the board it was an excellent experience. "
Anonymous , marysville, WA -
" I have been to your store three times in the last month. Our newest sled is a 1998, but your parts department, and Aaron in particular have gone above and beyond. I am obviously not a high dollar customer. Today, Aaron spent twenty plus minutes trying to and locating the parts I needed for my 1990 Polaris 500. He even shopped for the best price! I do not even shop online, your guys do the research and back it up, at the same prices...I was in a pinch for a new windshield a few weeks back, one of your parts guys dug for at least ten minutes, and found one that would work, and saved my weekend! Thank you, Larry"
Larry , Marysville, WA -
"The staff is acutely aware of potential buyers entering the store. Every time I visited I was greeted with a smile and an offer of assistance. After several visits at your facility and others I chose to buy a Vulcan 900 Classic. The process of purchase was tolerable and the employees were wonderful. I appreciate the efforts and the dedication to satisfy the customer, you have:. I'll be back..."
Tom , Smokey Point, WA -
i purchase two bikes from you and your sales guys are really helpful and very goodd to talk to. plus they seem to know there bikes.
Jerome , MARYSVILLE, WY -
I hope you guys keep selling motorcycles.
Anonymous , Bow, WA
Jeff Helped Me Complete my purchase.. He helped with everything.. Great Service from him. I will be buying through him again.. 2023 KTM 250 xc-w was what I bought..